Returns and Complaints
15 days right to return products
The user (buyer) has the right to inform the Seller within 15 days from the day of receipt of the ordered products at the contact e-mail firstname.lastname@example.org that he withdraws from the purchase contract, without having to give a reason for such a decision. Return of the purchased products to the Seller within the term of withdrawal from the purchase contract shall be considered as a notice of withdrawal.
The only cost that is borne by the user (buyer) due to the cancellation of the purchase contract is the cost of returning the products to the Seller. The purchased products must be returned to the Seller within 14 days from the date of the notice of withdrawal from the purchase contract. The purchased products must be returned to the Seller undamaged, in their original packaging and in unchanged quantity, unless the products are destroyed, defective, lost or their quantity reduced without the fault of the user (the buyer). If the postal package with which the user (buyer) received the ordered products is physically damaged, if it lacks content or shows signs of opening, then the user (buyer) must initiate a complaint procedure with Pošta Slovenije, DHL or GLS. The refund option does not apply to software, audio and video media, or if a security seal has been opened by the user (buyer).
For returned products, the Seller shall return to the user (buyer) as soon as possible and no later than 14 days after receiving the notice of withdrawal the paid amount or used gift certificate, and any promotional codes used and other discounts shall not be returned to the user (buyer). The Seller shall repay the amount paid in person or. transaction account of the user (customer). Used Gift Certificate The seller returns in the form of a credit note.