Returns & complaints.
Changed your mind, or something arrived wrong? Here is exactly how it works — in plain language.
Email [email protected] with your order number. Sending the goods back within the period also counts as notice.
Undamaged, in the original packaging and in unchanged quantity. You pay only the return shipping.
Refund to your payment account no later than 14 days after we receive your withdrawal notice.
Right of withdrawal.
You may withdraw from the purchase contract within 15 days of receiving your order, without giving any reason — simply notify us at [email protected]. Returning the products within this period also counts as notice of withdrawal.
Returning the goods. Ship the products back within 14 days of your withdrawal notice, undamaged, in their original packaging and in unchanged quantity. The only cost you bear is the return shipping.
Refund. We refund the amount paid as soon as possible and no later than 14 days after receiving your withdrawal notice, to your payment account. Gift certificates are refunded as a credit note; promotional codes and discounts are not refunded.
Exclusions. Withdrawal does not apply to software, audio and video media, or products where a security seal has been opened.
Damaged or incomplete parcels.
Damaged parcels. If your parcel arrives physically damaged, with missing content or signs of opening, start a complaint procedure with the carrier (DHL, GLS or Pošta Slovenije) and let us know — we will help resolve it.
Photograph the parcel before opening it fully — carriers ask for evidence, and photos settle claims quickly.
Warranty and repairs.
Every instrument carries a two-year warranty and factory technical support. A warranty claim is not a return: we repair or replace the device. Open a repair ticket and we will take it from there — repairs are done in-house by the people who built your instrument.